Technical Support
Product Distribution Files
Here you will find the latest versions of files available for download;
Firmware Upgrade files
Software Utilities
Documentation [manuals, releasenotes, additional notes]
Support Utilities
Visio smartshapes for Microplex products are available.
Users of
Microsoft Visio
, can use these customized SmartShapes of our current products in their networking diagrams.
Support Documents
Here you will find the following types of support documents;
Support Policies [returns]
RMA checklist
Product FAQs
Miscellaneous product support/troubleshooting tips
Product Training
Here you will find additional product training materials;
In depth information regarding print serving and frame serving
How to get help with Microplex products
Contacting Support
The following HTML forms are available for contacting Microplex Support;
Support request form
If you can't find a solution somewhere within the Microplex Support site, select this form to request help from our Support Staff.
Suggestion form
If you have any thoughts on this web site, on Microplex products or service, please select this form to tell us what you think.