Options for Help with Microplex Products
This document discusses how to get help with the Microplex product line.
It covers:
Documentation
The first step when problems are encountered with any product is to look
to the product manual and release notes (if provided). More specifically,
Microplex product manuals provide troubleshooting sections offerering key
suggestions to help fix the problem.
Web Site Support
If the supporting manuals and release notes aren't helpful enough, further
documentation can be obtained from Microplex's Web Support site at http://www.microplex.com/.
Click on "Tech Support" once at the Microplex home page to enter the
Technical Support page, a centralized area for locating product distribution
files ( firmware upgrade files, software utilities, documentation) as well
as additional support related forms and documents.
FTP Site Support
Microplex's FTP site, ftp.microplex.com,
is there to provide firmware and software for the Microplex product line.
Once logged in anonymously, change to the "support" directory where it
branches off into each product model. Refer to the "readme.txt" once in
the support directory for further information regarding navigating the
site.
Microplex Technical Support Department
If assistance is still required at this point, Microplex's Technical Support
department can be reached using any of these options:
-
Submit Support request,
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Fax to "Support" at +1 604 468-2445,
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Call +1 604 468-2444 and ask for Technical Support.
Note: Email usually guarantees the quickest response. If calling
by phone, a queueing system is in effect to help the Support technicians
get through each customer in a fair and orderly way. This generally means
waiting a bit for a call back.
However, before contacting the Support department, be sure to have the
following information on hand to help speed up the support process:
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product serial number found on the bottom of the device,
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product firmware version if known,
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description of the network environment in use (e.g. Netscape v6.02 on a
Windows XP station),
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description of the problem.